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Resetting Your Internet Connection:
Power off all computers that are connected to the network
Locate the Cable or DSL Modem and the Router
(If no router is connected, disregard router references)
Cable and DSL Modems are provided by your Internet Service Provider
Usually black in color
There are many different brands routers
Brand names include Linksys, Cisco, Belkin, TRENDnet, D-Link
If Wireless, there should be at least 1 antenna.
Locate the power cord (Usually black in color & round) on the back of each device and disconnect. Leave all other wires connected. If you have combined Internet & Phone Service, there may be a battery in the Modem. This also needs to be removed.
Wait 20 seconds and reconnect the power cord to the Cable or DSL Modem ONLY. Replace the battery, if removed.
Wait 3 FULL MINUTES
You will notice the lights on the front of the Modem light one-by-one, blink and/or light solid.
After 3 minutes, reconnect the power cord to the Router.
Wait 1 minute.
Power on each computer.
This process should restore the Internet connection in most cases.
If not, call Tim The Computer Wizard: