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Resetting Your Internet Connection:


Power off all computers that are connected to the network


Locate the Cable or DSL Modem and the Router

(If no router is connected, disregard router references)

Identification Notes:

Cable and DSL Modems are provided by your Internet Service Provider

            Usually black in color

There are many different brands routers

            Brand names include Linksys, Cisco, Belkin, TRENDnet, D-Link

            If Wireless, there should be at least 1 antenna.


Locate the power cord (Usually black in color & round) on the back of each device and disconnect. Leave all other wires connected.  If you have combined Internet & Phone Service, there may be a battery in the Modem.  This also needs to be removed.


Wait 20 seconds and reconnect the power cord to the Cable or DSL Modem ONLY.  Replace the battery, if removed.




You will notice the lights on the front of the Modem light one-by-one, blink and/or light solid.


After 3 minutes, reconnect the power cord to the Router.


Wait 1 minute.


Power on each computer.


This process should restore the Internet connection in most cases.

If not, call Tim The Computer Wizard: